Business Builders Recommended Reading List

Performance Management
	James E. Neal Jr. With the assistance of this guide, now in its tenth edition, every manager can effectively appraise employee performance. Contains over 2000 professionally written phrases which will clearly describe job performance. Spiral.
	Paul R. Niven Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. He provides insight on and practical solutions for developing performance objectives and measures that faithfully translate strategy.
	John P. Kotter Going far beyond previous empirical work, John Kotter and James Heskett provide the first comprehensive critical analysis of how the "culture" of a corporation powerfully influences its economic performance, for better or for worse. Through painstaking research at such firms as Hewlett-Packard, Xerox, ICI, Nissan, and First Chicago, as well as a quantitative study of the relationship between culture and performance in more than 200 companies, the authors describe how shared values and unwritten rules can profoundly enhance economic success or, conversely, lead to failure to adapt to changing markets and environments. Back to Top
	David Wade, Ronald Recardo Explains how to develop a sound corporate business strategy from the bottom up. Includes case studies showing how successful companies align overall strategy, performance measurement metrics and personnel and technology, with the tools and techniques needed to apply these concepts within any organization. Softcover. DLC: Management--Evaluation. Back to Top
	Brian E. Becker A text outlining a powerful measurement system for highlighting the role that human resources plays as a source of competitive advantage and a driver of value creation in a company. Builds on the proven Balanced Scorecard model, showing how to link HR's results to measures that gain respect such as profitability and shareholder value. DLC: Organizational effectiveness--Evaluation. Back to Top
	Madelyn Burley-Allen A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions—millions of dollars’ worth of mistakes just because most people don’t know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you—professionally, socially, and personally. Back to Top
	Alexander Hiam Streetwise Motivating & Rewarding Employees teaches you that giving someone a jar of candy with their name on it is not what true motivation is all about. It's about making sure employees know what they're doing, why they're doing it, and then giving them some control. It's about giving employees appropriate challenges. And it's about creating a positive, informative feedback network that lets employees judge for themselves how well they're doing. Back to Top
	Robert Bolton, Dorothy G. Bolton With so much diversity in the workplace, it's no wonder people problems abound. Yet it is possible to overcome personality conflicts by understanding other people's differences instead of merely reacting to them emotionally. A sequel to Social Style, Management Style, this book presents a comprehensive behavioral science model for understaning four different "people styles"--driver, analytical, amiable, and expressive. Back to Top
	Jim Fuller Lead work projects from beginning to end . . . and make human performance technology happen! Copublished with the International Society for Performance Improvement (ISPI) Project teams are growing rapidly as performance improvement solutions become more complex. Project management methods are becoming necessary to successfully coordinate these large teams. Develop the skills you need to effectively manage your budget, time, and the quality of work on human performance technology projects. All the essential aspects of project development are addressed, and the process is broken down into three main areas: preparing, planning, and implementing. Back to Top
	James W. Smither Provides a comprehensive survey of state-of-theart methods & ideas, & translates the latest research into nuts-&-bolts guidance to the most critical & timely issues faced bo today's performance appraisal professionals. DLC: Employees - Rating of - U.S. Back to Top
	Robert Bacal The comprehensive source on how to get top performance & value from each employee, in a workplace climate designed to stimulate greater productivity from both managers & employees. Paper. Back to Top
	Andrew E. SchwartZ and Deborah Zemke A nationally recognized business consultant shows managers how to get their employees to work smarter instead of harder. He points out how good performance management affects profits and shows how to foster employee development, standards, monitor results, and meet company goals. Back to Top
	R. Brayton Bowen Positive feedback and meaningful recognition are proven and valuable but too often overlooked management tools. In an environment of continued downsizing, corporate mistrust, and employment at will, more than gimmicks and quick fixes are needed to instill commitment and inspire achievement. Recognizing and Rewarding Employees gives managers and leaders solid insight to what truly motivates employees, both intrinsically and extrinsically. Practical business strategies are thoughtfully presented along with hundreds of hands-on tips and ideas for encouraging peak performance. Back to Top
	Lester S. Rosen This book lets you audit the effectiveness of your current hiring program, provides all the whys and how-to's for implementing the necessary employment practices that will keep your business safe. Back to Top
	Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh Provides a comprehensive guide to the real-world application of Six Sigma across all industries. Provides a comprehensive briefing on Six Sigma, showing what's behind the movement, how it's paying off, and most important, how to implement the system tailored to the individual circumstance. Back to Top
	Robert S. Kaplan, David P. Norton Converting Intangible Assets into Tangible Outcomes. More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action. Back to Top
	TPS-Lean Six Sigma: Linking Human Capital to Lean Six Sigma - A New Blueprint for Creating High Performance Companies (HC) (Advance Praise for Tps-Lean Six Sigma) by Hubert, K Rampersad, Anwar El-Homsi This new book emphasizes the introduction of a new blueprint, called TPS-Lean Six Sigma, for addressing the primary concerns of manufacturing and service in a more sustainable and humanized way. It leads to a High Performance Culture and allows employees to realize their full potential and contribute creatively while the organization benefits from increased profitability, market share, and customer satisfaction. By way of this book, Hubert Rampersad & Anwar El-Homsi are launching a revolutionary, holistic concept which actively has human capital embedded in Lean Six Sigma in a manner that not only stimulates commitment, integrity, work-life balance, passion, enjoyment at work and employee engagement but also stimulates individual and team learning in order to develop a motivated workforce and sustainable performance improvement and quality enhancement for the organization.

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