How-To Book Series Communication Skills/Conflict Resolution Customer Service/Quality Legal Issues Management/Supervision Personal Improvement/ Employee Development Teamwork/Meeting Skills Time & Stress Management >> Communication Skills It's a Jungle Out There! Dealing with Difficult People by Charles Mallory      Ryan puts up with Merna's raw attitude, but thinks she will ruin the big proposal...Fed up, Joni doesn't know how to ignore Ramon's abominable ego...and Greg's had it with Paul's excessive indecisiveness and begins to talk about him behind his back...Can't we all just get along? Are you a negative skunk? a stalling snail? a showy peacock? Sometimes we don't know it, but our animal-like behaviors at work can make an ugly or irretrievable impression on others and have an equally negative impact on our jobs. This book on handling the bad behaviors of good people uses animal metaphors to identify six distinctive behavior types and how to deal with them - at work! Nobody is perfect, but when charcters clash in the workplace, this book's easy-to-follow guidelines can help you out of the jungle! How-to Training points: Identify six different types of problem behaviors Follow easy guidelines for dealing with each type of problem behacior Notice and overcome your own problem behaviors

$ 18.95

Managing Workplace Conflict Because many of us spend more time with coworkers than family and friends, there is a good chance that some of these work relationships are marked with conflict. Regardless of where fault lies in a conflict situation, your employees need to recognize there are two sides to every story. The goal is to keep communication open and honest to get both sides of the story, to allow ventilation of emotions, and to listen without judging or arguing. How-To Training Points: How to take responsibility for conflict and uncover both sides How to ventilate and neutralize emotion How to listen without arguing or judging and reach a consensus

$ 18.95