How-To Book Series Communication Skills/Conflict Resolution Customer Service/Quality Legal Issues Management/Supervision Personal Improvement/ Employee Development Teamwork/Meeting Skills Time & Stress Management >> Personal Improvement/Employee Development Attitude: The Choice is Yours by Michele Matt Yanna Like most workers, Yolanda really wanted to be a success. So why did she spend time complaining in the break room? calling in sick for a "mental health day"? feeding into industry worries she heard about every day? The problem was, she let her attitude run her, instead of the other way around. Your success depends on your attitude! This book helps people tap into their personal attitudes to better understand, analyze, adjust, and maintain the right frame of mind at work and at home. Implement practical ways to communicate positive attitudes and learn to deal with other peoples' difficult attitudes. You'll also learn how certain attitudes create specific actions and results. How-To Training Points: Understand your attitude and self-image Learn five techniques for adjusting your attitude Deal with the difficult attitudes of others

$ 18.95

Training That Works What if you were invisible at work and could see your company's on-the-job training program? You might see the truth. One manager training another on the "buddy system" is having a little too much fun - they're chatting about sports more than they're working. Another person assigned to train is in a bad mood - and is giving little help to the new person. Another is too busy to give good instruction. Improve employee performance and increase job satisfaction. On-the-job training can be one of the most effective methods of training employees. But you need to ensure that while employees are being trained they are also learning. Training That Works! provides you with guidelines for planning and conducting on-the-job training through a proven four-step method. You will also find tried-and-trusted approaches for guaranteed training success. How-To Training Points: Define the four-step training method Evaluate the effectiveness of your training procedures and content Handle difficult training situations

$ 18.95