How-To Book Series
Communication Skills/Conflict Resolution Customer Service/Quality Legal Issues Management/Supervision Personal Improvement/ Employee Development Teamwork/Meeting Skills Time & Stress Management
Documenting Discipline by Mike Deblieux
"You can't do that!" the staff member yelled. "I might have to talk to my lawyer." Darren didn't think his employee would really go that far, but later he looked at his file. The documentation was shaky. Maybe he hadn't clearly outlined the employee's offenses. But what should he say - and what should he leave out? Discipline was too important to take a chance!
Managers can protect themselves and their organization against legal action - if they get incidents on paper. This important resource book provides steps to ensure solid, consistent documenation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.
How-To Training Points:
Handling Diversity in the Workplace: Communication is the Key by Kay duPont, CSP Foreward by Dr. Roosevelt Thomas
Dennis didn't mean to hurt anyone's feelings. But he'd told Moesha, "I have trouble spelling your people's names." He didn't think to change the annual Christmas party to a "holiday party" until it was requested. And he didn't want to print the employee manual in Spanish, too! Dennis knew he needed help getting along with his diverse staff-and fast!
Work culture, like society, is multicultural. To succeed, organizations must value the difference of a diverse population and the individuality of all people; employees and customers alike should be treated with dignity. Handling Diversity in the Workplace helps readers understand how words and actions in today's diverse workplace affect people and productivity and ultimately the organization's bottom line.
I Have to Fire Someone! by Richard S. Deems, Ph.D.
Dorothy was worried - she had to fire a staff member. She knew it would bring major change to that person's life - and she wondered what type of reaction she'd get. Somehow, relying on her intuition or trying to read the other person just didn't seem workable this time. The firing process was almost as hard on her!
I Have to Fire Someone! shares effective, adaptable strategies for making termination easier on the employee, managers and supervisors, and the organization. You'll gain insight on how to terminate due to poor performance or downsizing. You'll learn how to respond to employee questions and reactions.
The HR and EEO Toolbox
This entire series package consists of 6 titles:
1. Zero Tolerance 2. Manager's Practical EEO Handbook, 2nd edition 3. How to Effectively Manage Sexual Harassment Investigations, 2nd edition 4. Diversity Works Resource Series 5. The Diversity Council Companion 6. Unfinished Business: The Diversity Promise
Each carpenter needs a Toolbox. And so does the professional HR and EEO manager. That's why we've assembled a collection of six "must-have" print tools for your day-to-day education and reference designed to help you make the right decisions in Harassment, Discrimination and Diversity situations.
These manuals, handbooks and guides carry the valued BNA Communications copyright and have proven track records in the marketplace at thousands of organizations - private and public.
Special Offer - $295 for the entire set!
Legal Issues for Managers: Essential Skills for Avoiding Your Day in Court by Mike Deblieux
These days, managers can no longer say, "Let the legal department handle that." Legal issues affect any type of supervisor from day one. It's your responsibility to understand the most common issues involving employment discrimination, such as minimum wage, overtime, sexual harassment, EOE, compensation, hiring, and much more.
When it comes to discrimination, everyone loses. this easy-to-understand guide to federal employment laws can help you avoid costly legal battles, as well as damage to your organization's morale and productivity. Legal Issues for Managers includes case studies, practical suggestions for managers, and a glossary of common legal terms.
Stopping Sexual Harassment Before it Starts: A Business and Legal Perspective by Mike Deblieux
Scott had a headache - or more accurately, a "Fredache"! His subordinate Fred had once again made an inappropriate remark to a female employee. And Jane didn't help matters either! She, too , had almost crossed a boundary that could have cost the company dearly. These weren't bad workers - they simply didn't know the guidelines. Scott knew he had to show them the way.
Managers can teach employees how to avoid sexual harassment and keep themselves informed on the legal aspects and business implications of this important topic. This practical, How-to book provides an in-depth look at various forms of sexual harassment, including how to recognize the most prevalent forms of harassment and how employees should respond.
