How-To Book Series
Communication Skills/Conflict Resolution Customer Service/Quality Legal Issues Management/Supervision Personal Improvement/ Employee Development Teamwork/Meeting Skills Time & Stress Management
From Budgets to Balance Sheets: A Manager's Introduction by Bonnie Knapp
I don't know digits from widgets, Mike thought. His knowledge of finance included absolutely no coursework, and all he'd ever managed was a simple departmental budget. Sure, he could balance a checkbook, but his new duties were well beyond that. Books from the library were 300+ complicated pages! And he didn't have time for a seminar...
Learn the financial basics! From Budgets to Balance Sheets has the quick answers non financial managers are looking for! This easy-reading manual gives managers a working knowledge of key concepts from cash flow and profitability to fixed and variable expenses - even what to do with balance sheets. With this reference book, future planning and communicating financial information to employees are less difficult.
How-To Training Points:
Interviewing: More Than a Gut Feeling by Richard Deems, Ph.D.
Alex pondered his choices. At least three of the candidates seemed equally qualified for the job! Should he go with who seemed the sharpest? That didn't work last time for Alex. He wished he had asked each of the candidates more about their past performance - that was the key! The only way he'd know now was to interview them again.
Now you can take the guesswork out of hiring by relying on fair, logical ways to identify the best candidates for the job. This best-selling book will help you learn how to use the behavioral approach to interviewing. By asking questions that probe for past behavior, you will be able to identify the right person for the job. You'll also discover tips on how to save an uncomfortable interviewing situation.
The Art of Giving and Receiving Feedback by Shirley Poertner and Karen Massetti Miller
Tyrone shook his head and apologized. "It's okay," his boss said. "Let's go over what happened and come up with some new ideas." Tyrone knew he botched up the project and thought he'd get fired. But instead, he was collaborating on the solution - and being taught in a friendly and understanding way. Was this the real world?
Feedback is an important person-to-person communication skill. Teach managers and supervisors to utilize it well. This applicable guide provides knowledge on how to present goal-oriented, detailed feedback for improved reception, how to handle difficult feedback situations, and how to receive and accept good and bad feedback.
Motivation in the Workplace: Inspiring Your Employees by Lydia Banks
Lee grumbled, "Just promise 'em a raise! Money is the only thing that motivates people." Cassie spoke up: "There's another way. Let's reinforce productivity, draw out cooperation, and build teamwork. There are lots of ways we can motivate our employees." Lee complained again, and Cassie looked him in the eye, saying: "People are basically good. Let's try this and I'll show you!"
Put a fresh spin on things! Create lasting enthusiasm among dragging employees! Motivation in the Workplace: Inspiring Your Employees provides numerous ways to generate ideas, increase productivity, and reinforce communication for a take-action work environment. Factoring in both the role of manager and what an employee can do, this book showcases the nature of motivation, its result, and how to keep it going.
Taking the Step Up to Supervisor by Geoff Nichols
Sarah was ready for her new role. She was good with people and would make a great supervisor. But reviewing her list of upcoming projects, she began to wonder how she could handle it. Much of her work would have to be delegated, a first for Sarah. She'd have to make tough decisions, and lead meetings, too. Besides that, she knew that performance reviews and managing teams would be on her list. Sarah began to wonder if she could handle a supervisory role.
Attention new supervisors and managers: Think like leader...Gain respect and support...Ensure tasks are accomplished...Build strong teams! Taking the Step Up to Supervisor shows supervisors how to step into their new role and surpass the challenges of serving other coworkers, employees, and upper management. New supervisors will learn how to secure authority without conflict, offer praise and criticism professionally, manage time and the changes that pop up, communicate effectively, and delegate work.
The Human Touch: Performance Appraisal II by Charles M. Cadwell
Performance appraisals aren't about telling your employees what they're doing wrong they're about positioning employees to do their best. This book shows every manager how to conduct performance appraisals that don't just follow evaluation forms, but instead capitalize on the strengths of each employee.
You Can't Do It All: Effective Delegating.
Mentoring for Success
