Between You and Me: Solving Conflict

How To Training Points

• How to understand both sides' points of view
• How to vent and neutralize emotions
• How to listen without being argumentative or judgmental

A trainer's favorite since its release, this video uses believable, realistic role-plays to help workers embrace teamwork and solve their own conflicts with minimal management intervention.

Training Package Includes Course Materials Guide

Length: 23 Minutes

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But I Don’t Have Customers (for govt.)

Internal Customer Service

Do your employees realize that every person in every organization has customers? Whether or not your employees are working with external customers, they may not be providing critical quality service to their internal customers.

Internal customers are often overlooked, taken for granted, and not treated as well as an organization's external customers. But how people treat each other in the workplace can either help or hinder the productivity and profit of an organization.

This video teaches employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking questions, listening, and keeping their word, employees can create a positive and productive working environment, which will reflect on external customers, as well.

Great emphasis in today's workforce is placed on treating customers with respect and meeting their needs and expectations. But what more organizations are learning, is that this emphasis needs to be placed on internal customers, as well.

But I Don't Have Customers can help employees learn to value each other, which results in increased performance throughout an entire organization.

Length: 21 minutes

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